At Abby Devices, your satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.
1. Payment Method
We accept payment only through cash on delivery. Payment is collected at the time of delivery.
2. Returns
If you receive a product that is damaged, defective, or incorrect, please contact us immediately. We accept returns only for items that meet these conditions. Returns must be requested within 7 days of receiving the product.
3. Return Process
To initiate a return, contact our customer service team with your order details and a description of the issue. We will guide you through the return process.
4. Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed. Since payment is made on delivery, refunds will be issued via bank transfer or another mutually agreed method.
5. Non-Returnable Items
Products that are not defective, damaged, or incorrect are not eligible for return or refund.
6. Shipping for Returns
If a return is authorized, instructions on how to send the product back will be provided. Return shipping costs may apply unless the return is due to our error.
7. Damaged or Defective Items on Delivery
Please inspect your order upon delivery. If you notice any damage or defects, report it immediately to the delivery agent and contact us within 24 hours.
For questions or concerns about our Policy or to update, please contact us at [email protected].